Frequently Asked Questions
Can I see a digital proof before final production?
Yes, our pre-press department will provide two rounds of digital proofs for approval prior to final print production.
Please note, any additional digital proofs will be billed accordingly.
What is the best resolution to submit my artwork?
Our pre-press department recommends submitting Vector or EPS files with a final resolution of 150-300 dpi. Any resolution lower than that will make the logos/images look pixelated or blurry.
What is the standard turnaround time?
Once final proofs are approved, standard production time is 5-7 business days.
Please note, production time may change depending on our current press schedule and how many specialty options have been selected.
Do you sell the wax stick applicator?
Yes. We also offer a discount when you purchase a wax stamp, wax sticks and wax applicator set.
How can I pay for my stamp?
We accept all major credit cards and company checks. Please note, a job ticket must be created and payment is required before we can start proofing/final production.
My order is a rush, is a 24-48 hour turnaround possible for a custom wax stamp?
Please contact us as soon as possible, so we can check with our production department. Please note, rush turnaround will be billed accordingly.
Can I schedule an appointment to review sample/paper stocks?
Yes, we can schedule an appointment for you in our Jersey City showroom/production facility. There you can review wax stamp samples and consult with a production specialist.
Unfortunately, we do not schedule production appointments in our Manhattan corporate offices.